Ambient Heating & Cooling LLC / Updated 8-25-2020
We are in unprecedented times here in our great nation, state, and city. Ambient Heating & Cooling LLC is ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is one of our core values and is of high priority at Ambient Heating & Cooling LLC every day.
Ambient Heating & Cooling LLC provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your Air Conditioning, Plumbing or Electrical systems are broken, we will be there to fix it.
We would like to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified. If you need service, call our main line or complete a contact form on our website for service at any hour. We have staff handling emergency calls 24/7 and routine maintenance or non-emergency calls from 7 am to 7 pm Monday thru Friday and 8 am to 5 pm Saturday.
We will be following cleaning protocols recommended by the CDC and state as well as local agencies. Any team members that have a fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
Service Calls
We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well. We ask that you work with us so that we may provide the services needed.
When you call in, our office staff may ask if anyone in the home has a fever, been diagnosed or had exposure to the virus or has traveled by plane or visited any high exposure areas in the last 14 days. We need to know so that we can be proactive with our team’s response and level of protection.
If need be, we can troubleshoot equipment from outside or in your attics with minimal face to face contact. We will be following protocols to maintain a safe work environment by washing our hands before and after each call with disinfectant soap, using disinfectant cloths on items shared, wearing gloves and/or masks, and maintaining a safe 6′ distance which means no handshaking. For the safety of our team members, we are not requiring them to wear masks outside or in attics. Masks will be worn at all times inside of the home (the attics being an exception), and in situations in which social distancing is not possible.
Maintenance Calls
We will be running routine maintenance calls during this time. If you are scheduled already, we plan to come. Please call and reschedule if you or any family members are ill or have been exposed. As a reminder, now more than ever before, a clean and properly operating air conditioning as well as plumbing/electrical system is very important for your current health and in case of possible home quarantine.
If you do not currently have any type of air filtration system, now is a great time to ask our technicians about what is available. Although no testing has been done on the COVID-19 Virus with any filtration system, it will keep you and your family’s immune system strong and able to battle this new virus.
Signatures/Payment
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, our technicians will provide you with a disposable glove you can use to provide authorization signatures on our devices.
During this time, we are accepting all methods of payment (credit or debit card, check, and cash). We ask that you consider our electronic options first, for the safety of our team members. We are able to take credit and debit card information over the phone as an extra precaution.
Measures Being Taken
Be aware some of our team members may be working remotely from home and, therefore, our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.
We have limited our time in groups. The majority of communication will be done through electronic means. Technicians already work in isolation for most of the day and are not exposed to large groups during work. We are also limiting all face to face interaction between our office team members and field teams.
We plan to work our plan in one-week increments unless the situation changes. We will send out communications via email and social media if our plan changes. We greatly appreciate our customers and team members here at Ambient Heating & Cooling LLC. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.
Sincerely,
Jeff Arora